Terms & Conditions
Catch Up Lessons
These conditions have been written with the goal of being as fair as possible to both our students and our tutors.
IF YOU MISS A LESSON
We offer catch-up lessons to one-on-one and duo students. Catch-ups cannot be offered to groups or bands. Catch-ups can be offered on the following conditions:
- At least 24 hours notice is given to cancel the original lesson.
- A maximum of 1 catch up lesson can be given per school term.
- The catch up lesson will be in the first week of the school holidays. We aim for the same day as the usual weekly lesson, but cannot guarantee we can offer the same day of the week as usual. We do our best to accommodate the tutors’ schedules. We will be in touch to confirm an appropriate time.
- Apollo Music cannot guarantee the regular weekly teacher will deliver the catch up lesson, however our relief tutors (other tutors from Apollo Music) will have access to all lesson notes.
- If contact is not made by the student to accept the offer of the catch-up lesson, or the student is unavailable for the catch-up time offered, then the catch-up lesson is forfeited.
- Catch-up lessons are not available to group and band students if the student cancels.
- Catch up lessons cannot be carried over into subsequent terms.
IF WE MISS A LESSON
- We strive to provide a relief teacher on the day of the lesson. If we cannot, a catch-up lesson will be offered in the holidays.
- The lesson will be during the first week of the holidays if possible, or at another time agreed upon by the student and Apollo Music.
- If no suitable time for catch ups can be found, then Apollo Music will issue full refunds or credits for the missed lesson(s).
Payment
Payment for the term is due before lessons start. Invoices are sent during the school holidays, or upon enrolment.
Enrolment
Enrolment automatically rolls over into each term/year unless cancelled. 14 days written notice for cancellation.
Weekly
Lessons are weekly. Fortnightly/Casual options not available.
TERM DATES
Term dates can be found here.
Late Payments
Non-payment will be referred to debt collection. Debt collection fees will be passed on to the customer.
Late payments will result in direct debits being set up for future payments.
GENERAL
Cancellation Fee
– Please be punctual for your lessons. Lessons are held back-to-back and we will not be able to extend your time slot.
– In the event of a student requiring urgent medical treatment during a lesson, Apollo Music would arrange this at the expense of the student or the parent/caregiver.
– Apollo Music will take all reasonable care during lessons to ensure your well-being. However, we are not liable for any loss, damage or injury incurred on the school premises.
In the event of ending your lessons without notice, we have to apply a Cancellation Fee to cover our costs. A Cancellation Fee of $80 applies for withdrawal from lessons with less than 7 days written notice from the beginning of lessons starting, or withdrawal from lessons mid-term.
REFERRAL DISCOUNTS
- We love word of mouth – If you have a friend or family member interested in music lessons and they mention your name when enrolling, they will get a 10% discount on their first term with us, and you will get one free lesson credit towards your next term’s invoice!
- This only applies if the student successfully enrols and pays for their first full length school term with us.
- The lesson credit applied to your invoice cannot be substituted for a cash refund, and no catch ups can be given for this lesson. The usual catch up lessons policy applies to the school term.
By Enrolling with Apollo Music, you are agreeing to these terms and conditions.
Disclaimer:
The information provided on this website is published in good faith and for general information purposes only. Apollo Music Ltd, and its staff, are not responsible for, and expressly disclaims all liability for, losses and damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While we make every effort possible to keep the information on this site updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date.
Through this website you are able to visit other websites by following hyperlinks to these sites. While we strive to provide links to useful websites, Apollo Music Ltd has no control over the accuracy or content of information contained in these sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.
Apollo Music delivers personalised music lessons for all ages. Proudly located in Wellington, taught by knowledgeable tutors that will help you take your skills to the next level. Become an expert in piano, guitar, drums or singing. Enrol today!
ENQUIRIES@APOLLOMUSIC.CO.NZ
P: 04-555 1058
Onslow College, Burma Rd Johnsonville
Wellington 6035
